Exchange and Return Policy
Due to the seasonal and/or personal nature of our products, we have a limited exchange and
return policy. No returns or exchanges are accepted on special orders, hats, masks, hosiery, wigs or
accessories.
EXCHANGES
Within 30 days from purchase, we will gladly exchange for a different costume or different size in the same
costume, if available.
How to Exchange:
1. Place a new order for the costume you want to exchange for. We will send it out within 1 business day via your chosen method. See our Shipping page for more information.
2. Contact us by e-mail (kaykay (at) candyapplecostumes.com) or phone (205-765-9801) or (205) 722-0466. We will assign you an Exchange Authorization Number.
3. Securely package the unworn costume complete with all its packaging and parts, and write the Exchange Authorization Number in an easily visible location on the exterior of the package. If possible, include a copy of the invoice or the last 6 to 10 digits of your order number (after the last hyphen), so we can easily locate your order. Mail the package back to us via your preferred shipping method. We recommend delivery tracking, which costs only a few additional cents and gives you a way to be sure your package was delivered to us.
4. When we receive the costume and confirm it has not been worn, washed, or damaged, we will issue a refund of your original purchase price, in the original form of payment. We reserve the right to evaluate the condition of the costume; refunds will not be issued on worn, washed, or damaged costumes because we will not be able to resell them.
Due to the seasonal nature of many of our items, no exchanges will be accepted after 30 days from purchase. Returns received after 30 days from purchase will be issued store credit, as our system only keeps your credit card available for refunds for 30 days.
Returns from October 8 through November 1 may take longer to process due to the increased volume of sales.
RETURNS
Due to the seasonal and/or personal nature of many of our items, we do not accept returns on many of our items - wigs, accessories, and hosiery - or on any items that have been worn, washed, dirtied, or damaged by the buyer.
Exchanges will not incur additional charges, but returns will be charged a 15 percent restocking fee.
Items sent back without an Exchange Authorization Number, sent back after 30 days, or sent back marked "Refused" or "Return to Sender" will not be refunded. They will be issued a store credit, minus the shipping cost and a 15 percent restocking fee. Returned costumes that have obviously been worn, washed, dirtied, or damaged by the buyer will NOT be refunded or issued a merchandise credit. We reserve the right to evaluate the condition of the costume.
If you have a serious problem with your costume - if it is the wrong costume or is damaged - contact us by e-mail (kaykay (at) candyapplecostumes.com) or phone (205-765-9801 or 205-722-0466) within 3 business days of receipt.
We inspect every costume before it goes out to ensure it is the correct size and has all its parts, but in rare cases we may miss a manufacturer's error, such as a popped seam or discoloration. Notify us with a detailed description of the problem, and we will work to remedy the situation.
All returns received after 30 days from purchase will be issued store credit, as our system only keeps your credit card available for refunds for 30 days.
Returns from October 8 through November 1 may take longer to process due to the increased volume of sales.
Chargebacks
If you have a problem with an order, please contact us instead of resorting to a credit card chargeback, and we will work together to resolve the issue. An administrative fee of $50 will be charged to your account if you initiate the chargeback and the result is in our favor.
An attempt to reverse or chargeback a credit card transaction you legitimately owe constitutes non-payment and fraud. Initiating a chargeback because you have cancelled your event, changed your mind, or returned an item without an EA number or an item that has been worn or damaged may result in immediate legal action. In the event that the customer issues a chargeback attempting to not pay for merchandise ordered and delivered or for non-returnable merchandise, the customer will be responsible for an additional $75 billing service fee per occurrence, which may immediately be turned over to collections, including all expenses incurred by them. Expenses incurred to Candy Apple Costumes to collect payment beyond that of normal settlement including, but not limited to chargebacks, court proceedings, attorney and collections fees, will be at the expense of the customer.
All shipping fees are nonrefundable. Please view the Size Charts to ensure you buy the correct size the first time. Call or e-mail us with any questions about sizing or fit. We want you to be pleased with your purchase!
Candy Apple Costumes has been in business at our brick and mortar store, Party Makers, for more than 10 years, so you can be sure we will do everything we can to make your experience with us a pleasant one.
Party Makers/Candy Apple Costumes
2500 7th Street
Tuscaloosa, Alabama 35401
(205) 765-9801 or (205) 722-0466
