Shipping and Ordering

Shipping and Ordering


Our fast flat-rate shipping is free for orders over $75 (within the contiguous United States) and costs just $6.95 for any order under $75!

We're known for our speedy shipping - if you order by 2 p.m. Central Standard Time Monday-Friday, your items will leave our warehouse that same day. We know your special occasions are just that - special - and you need your costumes in time!

What our customers say about our shipping:


"I had a deadline for when I had to have the items I ordered, and I gave Candy Apple a very short time to ship the order. But they not only got the order here on my deadline, they were early! and I had an exchange and they still got my costume here before my deadline."

"Easy shopping with the option to pick up locally. My order was processed quickly and pickup was fast and seamless. I would highly recommend this merchant."

"Good quality for reasonable price and prompt delivery."

"I needed two costumes for a party my wife and I were attending and needed them fast. We chose 3 day shipping. The next morning I had an email from Candy Apple Costumes that they had shipped out the costumes fist thing in the morning. I was happy to see that they prepared the shipment so fast."



When will my order be shipped out?


If you order by 2 p.m. Central Standard Time Monday-Friday ... today.

If you order after 2 p.m. CST Monday-Friday ... the next business day.

If you order on a Saturday, Sunday or postal holiday and choose any shipping method ... the next business day.


Note: Your order may be delayed if there is a problem with your address, payment method, or order. If you need your order quickly, it is especially important to provide an accurate way to contact you by phone and e-mail.

In the event of severe weather, please note that delivery times may not be honored for shipments affected by weather.

Shipping times are counted in business days, Monday through Friday, and the day of shipment does not count in shipping time. If you order on a weekend (after 2 p.m. CST Friday, your package will ship out the following Monday).




How much will shipping cost, and how long will it take?


You can compare shipping prices on the Shipping and Billing page of checkout (before completing the transaction) by entering your zip code and country, then choosing your shipping method, and clicking "Apply." Your shipping charge will appear above your order total in the right column. The charts below can also give you an idea how much each method will cost.


U.S. Shipping Methods

Shipping Method Shipping Cost Shipping Time (not counting shipment day) Available To
Flat Rate Shipping/Free Shipping $6.95 for any order under $75, FREE for orders more than $75, for a limited time! 4-7 business days The 48 contiguous states. Excludes APOs and FPOs, Alaska, Hawaii, Puerto Rico, the Virgin Islands, and other U.S. territories because of the increased shipping charges to those areas.
Expedited Starts at $7.99
(Goes up depending on weight)
3-4 business days All 50 states and U.S. territories (except Puerto Rico*), including APOs and FPOs. For areas outside the 48 contiguous states, please add 1-2 days extra to expected shipping time. *We apologize that we no longer ship to Puerto Rico. We have had too many problems with unreliable shipping there.*
Express Starts at $15.99
(Goes up depending on weight)
2 business days All 50 states. Excludes U.S. territories.
UPS Next Day Air Starts at $25.99
(Goes up depending on weight)
1 business day Guaranteed delivery to all 50 states by 10:30 a.m., noon or end of the next business day, depending on destination. Some shipments to and from remote locations (especially in Hawaii and Alaska) may require additional time in transit. UPS does not ship to P.O. boxes.



International Shipping Methods

Shipping Method Shipping Cost Shipping Time Available To
Canadian Priority Starts at $19.99 and goes up depending on cost of order; you are responsible for all taxes or fees that your package may incur. 9-18 business days, though we cannot predict additional time in customs Canada
International Priority Starts at $24.99 and goes up depending on cost of order; you are responsible for all taxes or fees that your package may incur. 9-18 business days, though we cannot predict additional time in customs Australia, Germany, Norway, Ireland, and Japan
Canadian Express Starts at $27.99 and goes up depending on weight;you are responsible for all taxes or fees that your package may incur. 6-10 business days, though we cannot predict additional time in customs Canada
International Express Starts at $34.99 and goes up depending on weight; you are responsible for all taxes or fees that your package may incur. 6-10 business days, though we cannot predict additional time in customs Australia, Germany, Norway, Ireland, and Japan

Shipment Tracking


When we ship an order, you're automatically sent an e-mail with a link to tracking and shipping information. You can just click on the tracking number and find out where your package is. USPS tracking numbers will tell you if the package has been delivered to your local post office. If it says it has been delivered, but you haven't received it yet, that usually means it will be delivered the next day. UPS tracking numbers will describe in detail the journey of your package from us to you.

If the tracking information says your package has arrived but you haven't received it, contact your local post office. Often, they have attempted to deliver it and left a note requesting further action from you. If they say they delivered it, but you haven't received it, contact your neighbors to check if they received it by mistake. If the post office insists they delivered it, and your neighbors have not seen it, we will provide you the documentation needed to report a theft to the post office.




Flat Rate $6.95 Shipping/Free Shipping on Orders Over $75


The best shipping bargain! Our cheapest method of shipping, if you choose this option your entire order ships for just $6.95, no matter the weight. Or, if your order is more than $75 before tax, your order ships free!

This offer is available only for the 48 contiguous states and excludes APOs, FPOs, Alaska, Hawaii, Puerto Rico and other U.S. territories because of the increased shipping charges to those areas. It also excludes some large, bulky items.

Your order may be shipped by either the United States Post Office or UPS, so please note if you do not get postal mail. These packages usually arrive within 4 business days but could take as many as 7, depending on your location and the volume of packages (for example, at Christmas all ground mail tends to be slower). If you urgently need your package by a certain date within 8 business days, this may not be your best choice. If your package is delivered by USPS, your tracking number will show when the package is delivered to your post office but may not provide much information on the package's path while it's in transit. If it's delivered by UPS, more detailed tracking information will be available.



Expedited


Our Expedited mail service gets priority by us, and your package is shipped by a method that will get to you within 3 to 4 business days (expect an extra 1-2 days for areas outside the 48 contiguous states). Your package may be shipped by the United States Postal Service or by UPS, depending which method we determine will get to you faster and more efficiently. Expedited shipping starts at $7.99 and increases with the weight of your package.

This option is available in the United States to all 50 states and other U.S. territories (excluding Puerto Rico). It is also the best option for APO/FPO/APE addresses. Deliveries outside the 48 contiguous states typically take toward the longer end of the shipping time range. Your package will be trackable via a tracking number.



Express


Our Express mail service gets priority by us, and your package is shipped by a method guaranteed to arrive to you in 2 business days, not including the day your package is shipped out. Please take weekends and postal holidays into account. For example, if you order on Friday after 2 p.m. CST, your package will be shipped out the following Monday and be delivered to you on Wednesday. Guaranteed delivery by the end of the second business day to all 50 states. Your package may be shipped by the United States Postal Service or by UPS, depending which method we determine will get to you faster and more efficiently.Your package will be trackable via a tracking number.

***Please include a phone number where you may be contacted during the day so in case there is a problem with your order, we can still ship out the same day.***



UPS Next Day AirŪ


Guaranteed delivery to all 50 states and Puerto Rico by 10:30 a.m., noon or end of the next business day, depending on destination. Some shipments to and from remote locations may require additional time in transit. Your tracking number provides detailed information about your package's whereabouts from the time it leaves our door to the time it arrives at yours.

All packages ordered after 2 p.m. CST will be shipped the following business day and will arrive on the next business day after that. Orders placed after 2 p.m. CST on Friday may not arrive until the following Monday, and orders placed on Saturday or Sunday will not be shipped until Monday, to arrive Tuesday.

***Please include a phone number where you may be contacted during the day so in case there is a problem with your order, we can still ship out the same day.***



International Shipping


We offer three trackable airmail methods of international shipping, one through UPS and two through the United States Post Office.

USPS Priority Mail International usually arrives in 9 to 18 business days from shipment, depending on your location and customs in your country, and USPS Express Mail International usually arrives in 6 to 10 business days from shipment to most areas, depending on your location and customs in your country. We ship to a limited number of international countries - the Australia, Canada, Germany, Norway, Ireland, and Japan. You are responsible for all taxes or fees that your package may incur. We are sorry, we cannot legally mark your item as "gift."

We apologize to our many fine customers in the United Kingdom; we no longer ship to the UK because so many of our customers were unhappy about heavy additional customs fees levied upon the package's arrival. If you live in the UK and are not concerned about additional customs fees, please contact us, and we may be able to make an exception.

Note: International shipping times cannot be guaranteed, as we have no control over how long your country will keep the item in customs, so we recommend allowing a week to two weeks extra if you have a specific date you need your items.

Many countries have restrictions about the types of goods that are allowed to be imported. If one or more of your items cannot be imported into your country, we will attempt to contact you before shipment; this may delay shipment. We no longer ship to many countries because of import/export rules.

Our prices and shipping costs are listed in U.S. dollars. To check how much your purchase would cost in your country's currency, we recommend this currency conversion website.





Local Orders


If you live near our warehouse in Tuscaloosa, Alabama, and would like to pick up your order, please choose "Pick up at warehouse" from the drop-down shipping menu on the checkout page. There will be no charge for shipping or handling! Please note in the comments when you would like to pick up your order, and we'll have it ready for you at 3875 Greensboro Ave. as quickly as an hour after you order!

Orders placed by 2 p.m. CST Monday through Friday can be picked up the same day by 4 p.m. Orders placed after 2 p.m. or on weekends, can be picked up on the following business day!






Ordering Information


We accept Mastercard, Visa, Discover, American Express and PayPal via our secure Internet ordering system. We will never sell or share your personal information with anyone. You're safe with us!

We can also accept orders and answer questions via phone or fax from 8 a.m. to 4 p.m. CST Monday through Friday.



Phone: (205) 722-0466
Fax: (205) 722-0469

Party Makers/Candy Apple Costumes
3875 Greensboro Ave.
Tuscaloosa, Alabama 35405





Payment Methods


We accept payments via Visa, Mastercard, Discover, American Express, or PayPal. In some cases we can accept money orders, checks or POs, such as from a school or organization, but such cases must be approved ahead of time by phone or e-mail.



Out of Stock Items


If an item you are interested in says "out of stock" or a particular size is out of stock, please e-mail kaykay (at) candyapplecostumes.com or call us at (205) 722-0466 between 8 a.m. and 4 p.m. CST. We can help you determine when more of that item might arrive, or if it has been labeled out of stock in error. During the two weeks before Halloween, we will not be getting many more costumes in stock and costumes will sell out quickly. During that time, if a costume is marked Out of Stock, in many cases it will be out of stock until the following Halloween season. However, we keep hosiery, 20's costumes, 50's costumes, 60's costumes, 80's costumes, Marilyn Monroe costumes, pimps and hos, French maids and as many other costumes as possible in stock througout the year.

On rare occasions, more than one person may order the same item at almost the exact same time, especially during the higher-volume sales time close to Halloween. In that case, the later order will be cancelled, or you will be asked if you'd like to order a similar item. We will work to resolve the issue and get a satisfactory costume out to you as quickly as possible. Your credit card will not be charged until the item is shipped. PayPal payments will be refunded if an item is found to be out of stock.

If the costume you want is down to 1 or 2 in quantity - especially close to Halloween, when our sales volume is higher - please include an additional phone number where you might be contacted during the day, so we can notify you as soon as possible if there is a problem with your order.

4 Ways to Find Your Costume
By Time Period:
By Occasion:
By Style:
By Size: