Contact Us
If you have questions please review our exchange and return policy page, shipping and ordering page or the Frequently Asked Questions below.
If your question still isn't answered, please contact us for info about costumes, sizing, out of stock items, shipping times,
returns and exchanges, your order status or anything else. We will respond as soon as possible!
E-mail any time or call us at our
brick and mortar store, Party Makers, 9 a.m. to 5:30 p.m. CST Monday through Friday.
E-mail: kaykay (at) candyapplecostumes.com
Phone: (205) 765-7801 or (205) 722-0466
Fax: (205) 752-9801
Party Makers/Candy Apple Costumes
2500 7th Street
Tuscaloosa, Alabama 35401
Frequently Asked Questions
The item I want is marked "out of stock" - when will it be available?
We strive to keep a wide selection of costumes available throughout the year, not just at Halloween. Some of our costumes will be restocked throughout the year, and others we stock for Halloween and cannot restock until the following Halloween season. It's not that we don't want to - the manufacturers are out of many items, too, and won't be ready to ship again until the next year.
We restock popular items like flappers, 50's costumes, 60's costumes, accessories, and hosiery year-round. We will begin receiving our Halloween stock in the spring and summer, so expect to see updates throughout those months, too.
If you're interested in a specific item or size that's out of stock and you would like to check when it will be available, please e-mail us at kaykay (at) candyapplecostumes.com or call at (205) 765-7801.
I would like to order several of a specific costume. How would I do that, and is there a volume discount?
Many of the costumes and accessories in our store can be ordered in greater quantity than we currently have in stock. We have good relationships with our manufacturers and often do special orders. If you are interested in ordering more of a costume than our website says is in stock, e-mail us at kaykay (at) candyapplecostumes.com or call at (205) 349-3490. We'll call the manufacturer and found out if they have enough and if we'll be able to get them fast enough. We can offer volume discounts on quantities of 10 and over; discounts vary based on the specific costume. Special orders may take up to two to three weeks to arrive to you; we'll discuss timing with you when you contact us.
When I click on an item page, the link is broken or the wrong item shows up.
If you find a broken link or mistake, or if you have some other problem with the site, please e-mail admin (at) candyapplecostumes.com. We will work to fix the problem as soon as possible.
How do I know if a costume will fit?
Check out our Size Charts page. There we have general size charts and size charts for individual manufacturers, since sizing can vary from company to company. The general rule is costumes run a size smaller than normal clothes, though some manufacturers like InCharacter strive to provide generous, consistent garment sizing.
If you're on the edge between two sizes, go for the larger size. If you still aren't sure, call or e-mail us, and we'll help you.
If the costume you order doesn't fit, we accept exchanges for a different size or costume. See our exchange policy for more info.
I'm looking for something specific that I don't see on your site. Do you have more stuff than what I see in your online store?
We have much more in our brick and mortar store than we have listed on our website, though we're adding more all the time. If you're looking for something similar to a costume on our site, more accessories, children's costumes, or a different type of costume, e-mail or call and we'll search our full inventory.
However, during the two weeks prior to Halloween, our inventory changes so quickly and we'll be so busy that we'll temporarily be unable to provide this service.
Do you have children's costumes?
At this time, we are only selling a few children's costumes on our website (on the 50's page), but we have a variety of children's costumes in our brick and mortar store. In particular, we stock costumes and accessories for year-round school projects. If you have something in mind, call - we probably have it or can get it for you!
However, during the two weeks prior to Halloween, our inventory changes so quickly and we'll be so busy that we'll temporarily be unable to provide this service.
I need my costume for an upcoming event. Will it get here in time?
We offer three shipping options within the United States to accomodate your needs. See more information on our shipping policy page. If you need your costume by a certain day, please note that in the "Comments" section on the checkout page. Items ordered by 2 p.m. Central Standard Time will be shipped the same day on business days Monday-Friday. Orders after 2 p.m. CST will be shipped the next business day.
I ordered my costume a few days ago - where is it?
When we ship an order, you're automatically sent an e-mail with a link to tracking and shipping information. In the case of UPS shipments, you can just click on the tracking number and find out where your package is. In the case of USPS shipments, you'll need to go to the www.usps.com and enter the tracking number in their "Track and Confirm" box (currently on the righthand side of the home page). If you've shipped by First Class or Priority, USPS will tell you if the package has been delivered to your local post office. Don't panic if it says it has been delivered, but you haven't received it yet. That usually just means it will be delivered the next day. If you shipped by Overnight/Express, the shipment information will be more detailed.
Do you ship to International customers?
Why yes, we do! We ship internationally via two trackable shipping methods. See our shipping page for more details.
I have a photo of myself in my costume. How do I submit it to the Customer Photos page?
E-mail photos to us, or if you're on Flickr, join our Flickr group Candy Apple Costumes Customer Photos.
Can I return a costume?
As of Aug. 9, 2007, we no longer accept returns. If you have a serious problem with your costume, contact us by e-mail (kaykay (at) candyapplecostumes.com) or phone (205-349-3490) within 3 business days of receipt. Items sent back without an Exchange Authorization Number or marked Refused will not be refunded.
Sales from October 1 through November 1 are FINAL. No returns or
exchanges will be processed during this time. Check out our exchange and return policy for more details.
Can I exchange a costume or other item?
Within 30 days from purchase, we will gladly exchange for a different costume or different size in the same costume, if available. We cannot accept exchanges on hosiery, hats, undergarments, or accessories. Check out our exchange and return policy for more details.
What kind of payment do you accept?
Mastercard, Visa, American Express and PayPal. We cannot accept checks or money orders because our costumes sometimes quickly sell out, and we can't hold them while we wait for a check or money order to arrive. If you don't have a credit card, signing up for PayPal is free and uses your checking account to send money.
There are two charges on my PayPal account - what's up with that?
It may look like there are two charges from us to your PayPal account because the first is an authorization. It doesn't actually take money out of your account. Only the second one is an actual charge. Look closely, and you will see this is the case. In the unlikely event that there is a case of actual double charging, contact us and we'll look into the situation.
Why is the amount charged to my credit card a few dollars too much?
When you place an order, the credit card processor runs an amount a few dollars more than your order to authorize that your card is legitimate and you have enough available in your account, and to account for any minor changes that may need to be made (though we never make changes to shipping or items in your order without your permission). This is not a charge, however, only an authorization. Your card is not actually charged until we ship the item, and then the actual amount of your order will be charged. The original authorization is not a charge and will disappear once the actual charge is issued. If your order is cancelled, your card is never charged and the original authorization will disappear in a few business days.
Is my information secure on this site?
Absolutely! We use a secure server to process credit cards, and we never share your information with outside sources. See our Privacy Policy for more information.
May I use your photos on my own website?
Because most of our product photos are copyrighted by the manufacturers and the rest are copyrighted by us, we request that you do not use the photos for any commercial purpose. Photos may be used in blog posts or forum posts directing readers to this site.
