Customer Care

We're here to help you, whether you are having trouble finding the perfect costume for your event, can't decide what size costume to order, want to know when your costume order will arrive, or need to exchange or return. We've provided answers to many of your questions on the pages below, or in the Frequently Asked Questions at the bottom of this page.

Manage Your Account

Exchanges and ReturnsShipping and OrderingFrequently Asked QuestionsPrivacy Policy
Special OrdersSize ChartsCustomer Comments
Volume DiscountsSchool OrdersLocal Orders

If your question hasn't been answered, please feel free to e-mail us. We will respond the same day if possible, or the following business day at the latest.


Phone: Due to Covid-19, we are operating with limited staff and are no longer answering telephone calls at this time.

Candy Apple Costumes
3875 Greensboro Ave.
Tuscaloosa, Alabama 35405

If you are looking for our brick and mortar store, Party Makers, in Tuscaloosa, Alabama, it is now closed, but you can pick up online orders at our warehouse. Just choose "Local Pick-up" during checkout. Pick-up hours are from 8 a.m. to 3 p.m. CST Monday through Friday.

3 Ways to Find Your Costume
By Time Period:
By Occasion:
By Size: