Frequently Asked Questions

Frequently Asked Questions

The item I want is marked "out of stock" - when will it be available?

We strive to keep a wide selection of costumes available throughout the year, not just at Halloween. Some of our costumes will be restocked throughout the year, and others we stock for Halloween and cannot restock until the following Halloween season. It's not that we don't want to - the manufacturers are out of many items, too, and won't be ready to ship again until the next year.

We restock popular items like flappers, 50's costumes, 60's costumes, 80's costumes, historical costumes, accessories, and hosiery year-round. We will begin receiving our Halloween stock in the spring and summer, so expect to see a lot of updates throughout those months, too.

If you're interested in a specific item or size that's out of stock and you would like to check when it will be available, please e-mail us at kaykay@candyapplecostumes.com or call at (205) 722-0466.

The item I want is marked "discontinued" - will it be available again?

Items marked "discontinued" are either discontinued by the manufacturer or we have decided to no longer sell. Once an item is marked discontinued, we won't be getting any more.

I would like to order several of a specific costume. How would I do that, and is there a volume discount?

Many of the costumes and accessories in our store can be ordered in greater quantity than we currently have in stock. We have good relationships with our manufacturers and often do special orders. If you are interested in ordering more of a costume than our website says is in stock, e-mail us at kaykay@candyapplecostumes.com or call at (205) 722-0466. We'll call the manufacturer and found out if they have enough and if we'll be able to get them fast enough. We can offer volume discounts on quantities of 12 and over; discounts vary based on the specific costume. Special orders may take up to two to three weeks to arrive to you; we'll discuss timing with you when you contact us.

When I click on an item page, the link is broken or the wrong item shows up.

If you find a broken link or mistake, or if you have some other problem with the site, please e-mail kristin@ candyapplecostumes.com. We will work to fix the problem as soon as possible.

How do I know if a costume will fit?

We know how tough sizing can be to figure out when shopping online, so we take special care to label our sizing as accurately as possible. We measure every size and style of costume and add specific garment measurements to each costume! If you don't see that information on an item you love, feel free to e-mail or call, and we'll be happy to check on it for you!

On our Size Charts page, we also have general size charts and size charts for individual manufacturers, since sizing often varies considerably from manufacturer to manufacturer.

If you're on the edge between two sizes, we recommend going for the larger size. If you still aren't sure, call or e-mail us, and we'll help you.

If the costume you order doesn't fit, we accept exchanges for a different size or costume. See our exchange policy for more info.

I need my costume for an upcoming event. Will it get here in time?

We know how important timeliness is in the costume business, so we ship out orders FAST! No dawdling around here. :) In most cases, items ordered by 2 p.m. Central Standard Time will leave our warehouse the same day on business days Monday-Friday. Orders after 2 p.m. CST will be shipped out the next business day. We offer several shipping options to accommodate your needs. See more information on our shipping policy page. If you need your costume by a certain day, please note that in the "Comments" section on the checkout page, and we'll contact you if we think there will be a problem.

I ordered my costume a few days ago - where is it?

When we ship an order, you're automatically sent an e-mail with a link to tracking and shipping information, where you can track your shipment as it travels to you.

Do you ship to International customers?

We ship to Canada, Australia, Germany, Japan and and Ireland only. See our shipping page for more details.

Can local customers pick up at your warehouse?

Absolutely! Our brick and mortar store is closed now, but we miss seeing all our local customers! Just choose "local pick up" at checkout, and you won't be charged for shipping. Items are available for pickup every weekday from 8 a.m. to 3 p.m. local time. Please give us an hour after ordering to have time to pull your order.

Can I return a costume or other item?

Yes, in most cases. Please see our Exchange and Return Policy for more details.

Can I exchange a costume or other item?

Yes, please see our Exchange and Return Policy for more details.

Can I cancel an order?

Orders begin to be processed right away, so we can maintain our policy of same-day shipping. If you need to cancel an order, please contact us by phone at 205-722-0466 or e-mail at kaykay@candyapplecostumes.com as soon as possible. If your order has already been packed and labeled for shipping by the time we hear from you, it may be too late to cancel. In those cases, you are welcome to return the items for a refund of the purchase price of your items. If the order is shipped out, shipping cannot be refunded.

What kind of payment do you accept?

Mastercard, Visa, American Express, Discover and PayPal. We cannot accept checks or money orders because our costumes sometimes quickly sell out, and we can't hold them while we wait for a check or money order to arrive. If you don't have a credit card, signing up for PayPal is free and uses your checking account to send money.

In the case of schools, we do accept POs in many cases.

There are two charges on my PayPal account - what's up with that?

It may look like there are two charges from us to your PayPal account because the first is an authorization. It doesn't actually take money out of your account. Only the second one is an actual charge. In the unlikely event that there is a case of actual double charging, contact us and we'll look into the situation.

Why is the amount charged to my credit card a few dollars too much?

When you place an order, the credit card processor sometimes runs an amount a few dollars more than your order to authorize that your card is legitimate and you have enough available in your account, and to account for any minor changes that may need to be made (though we never make changes to your order without your permission). This is not a charge, however, only an authorization. Your card is not actually charged until we ship the item, and then the actual amount of your order will be charged. The original authorization is not a charge and will disappear once the actual charge is issued. If your order is cancelled, your card is never charged and the original authorization will disappear in a few business days.

I can't find the charge for my order on my statement. - Where is it?

Candy Apple Costumes is owned by a parent company, Party Makers, INC. You may see any charges or credits under this business name.

Is my information secure on this site?

Absolutely! We use a secure server to process credit cards, and we never share your information with outside sources. See our Privacy Policy for more information.

May I use your photos on my own website?

Because most of our product photos are copyrighted by the manufacturers and the rest are copyrighted by us, we request that you do not use the photos for any commercial purpose. Photos may be used in blog posts, forum posts, Facebook posts, Pinterest, etc., directing readers to this site.

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