If you have questions about costumes, sizing, out of stock items, shipping, returns & exchanges, your order status or anything else, feel free to contact us. We will respond as soon as possible!

Contact Us


E-mail any time or call us between 7 a.m. and 4 p.m. CST Monday through Friday.



Phone: (205) 722-0466 or (205) 722-0468

Fax: (205) 722-0469

E-mail: admin@candyapplecostumes.com



Candy Apple Costumes

3875 Greensboro Ave.

Tuscaloosa, Alabama 35405
admin@candyapplecostumes.com



Shipping

Shipping times are counted in business days, Monday through Friday, and the day of shipment does not count in shipping time.



When will my order be shipped out?

If you order today by 2 p.m. Central Standard Time Monday-Friday ... today.

If you order today after 2 p.m. CST Monday-Friday ... the next business day.

If you order on a Saturday, Sunday or postal holiday and choose any shipping method ... the next business day.


Note: Your order may be delayed if there is a problem with your address, payment method, or order. If you need your order quickly, it is especially important to provide an accurate way to contact you by phone and e-mail.



How much will shipping cost, and how long will it take?

You can compare shipping prices on the Shipping and Billing page of checkout (before completing the transaction) by entering your zip code and country, then choosing your shipping method, and clicking "Apply." The charts below can also give you an idea of cost and time in transit.


U.S. Shipping Methods

Method Cost Time Available To
Flat Rate/Free $6.95 for orders under $75, FREE for orders over $75 5-9 business days The 48 contiguous states.
Standard Starts at $7.99 4-6 business days All 50 states, U.S. territories (except Puerto Rico*), and APOs and FPOs. Outside the 48 contiguous states, please add 1-2 days to shipping time.
Expedited Starts at $8.99 3-4 business days All 50 states, U.S. territories (except Puerto Rico*), and APOs and FPOs. Outside the 48 contiguous states, please add 1-2 days to shipping time.
Express Starts at $15.99 2 business days All 50 states. Excludes U.S. territories.
UPS Next Day Air Starts at $25.99 1 business day All 50 states. Some shipments to remote locations may require extra time in transit.



International Shipping Methods

Method Cost Time Available To
Canadian Priority Starts at $19.99. You are responsible for all taxes or fees that your package may incur. 9-18 business days, not including time in customs Canada
International Priority Starts at $24.99. You are responsible for all taxes or fees that your package may incur. 9-18 business days, not including time in customs Australia, Germany, Norway, Japan and Ireland
Canadian Express Starts at $27.99.You are responsible for all taxes or fees that your package may incur. 6-10 business days, not including time in customs Canada
International Express Starts at $34.99. You are responsible for all taxes or fees that your package may incur. 6-10 business days, not including time in customs Australia, Germany, Norway, Japan and Ireland


Shipment Tracking

When we ship an order, you're automatically sent an e-mail with a link to tracking and shipping information. You can just click on the tracking number and find out where your package is and when it is expected to arrive.




Flat Rate $6.95 Shipping/Free Shipping on Orders Over $75

The best shipping bargain! Our cheapest method of shipping, if you choose this option your entire order ships for just $6.95, no matter the weight. Or, if your order is more than $75 before tax, your order ships free!

This offer is available only for the 48 contiguous states and excludes APOs, FPOs, Alaska, Hawaii, Puerto Rico and other U.S. territories because of the increased shipping charges to those areas.

Your order may be shipped by either the United States Post Office or UPS, so please note if you do not get postal mail. These packages usually arrive within 5-6 business days but could take as many as 8-9, depending on your location and the volume of packages (for example, at Christmas all ground mail tends to be slower). If you urgently need your package by a certain date within 8 business days, this may not be your best choice.



Standard

Our standard shipping starts at $7.99 and typically takes 4 to 6 business days, not including the day you placed the order. It is available to all 50 states and U.S. territories (except Puerto Rico*), including APOs and FPOs. For areas outside the 48 contiguous states, please add 1-2 days extra to expected shipping time. *We apologize that we no longer ship to Puerto Rico. We have had too many problems with unreliable shipping there.*



Expedited

Our Expedited mail service gets priority by us, and your package is shipped by a method that will get to you within 3 to 4 business days (expect an extra 1-2 days for areas outside the 48 contiguous states). Your package may be shipped by the United States Postal Service or by UPS, depending which method we determine will get to you faster and more efficiently. Expedited shipping starts at $7.99 and increases with the weight of your package.

This option is available in the United States to all 50 states and other U.S. territories (excluding Puerto Rico). It is also the best option for APO/FPO/APE addresses. Deliveries outside the 48 contiguous states typically take toward the longer end of the shipping time range. Your package will be trackable via a tracking number.



Express

Our Express mail service gets priority by us, and your package is shipped by a method guaranteed to arrive to you in 2 business days. Guaranteed delivery by the end of the second business day to all 50 states. Your package may be shipped by the United States Postal Service or by UPS, depending which method we determine will get to you faster and more efficiently.Your package will be trackable via a tracking number.

***Please include a phone number where you may be contacted during the day so in case there is a problem with your order, we can still ship out the same day.***



UPS Next Day AirŪ

Guaranteed delivery to all 50 states and Puerto Rico by 10:30 a.m., noon or end of the next business day, depending on destination. Some shipments to and from remote locations may require additional time in transit. Your tracking number provides detailed information about your package's whereabouts from the time it leaves our door to the time it arrives at yours.

All packages ordered after 2 p.m. CST will be shipped the following business day and will arrive on the next business day after that. Orders placed after 2 p.m. CST on Friday may not arrive until the following Monday, and orders placed on Saturday or Sunday will not be shipped until Monday, to arrive Tuesday.

***Please include a phone number where you may be contacted during the day so in case there is a problem with your order, we can still ship out the same day.***



International Shipping

We offer two trackable airmail methods of international shipping through the United States Post Office. Priority Mail International usually arrives in 9 to 18 business days from shipment, depending on your location and customs in your country, and Express Mail International usually arrives in 6 to 10 business days from shipment to most areas, depending on your location and customs in your country. We ship to a limited number of international countries - Australia, Canada, Germany, Norway, and Ireland. You are responsible for all taxes or fees that your package may incur. We are sorry, we cannot legally mark your item as "gift."

We apologize to our many fine customers in the United Kingdom; we no longer ship to the UK because so many of our customers were unhappy about heavy additional customs fees levied upon the package's arrival. If you live in the UK and are not concerned about additional customs fees, please contact us, and we may be able to make an exception.

Note: International shipping times cannot be guaranteed, as we have no control over how long your country will keep the item in customs, so we recommend allowing a week to two weeks extra.

Many countries have restrictions about the types of goods that are allowed to be imported. If one or more of your items cannot be imported into your country, we will attempt to contact you before shipment; this may delay shipment. We no longer ship to many countries because of import/export rules.

Our prices and shipping costs are listed in U.S. dollars. To check how much your purchase would cost in your country's currency, we recommend this currency conversion website.



Local Orders

If you live near our warehouse in Tuscaloosa, Alabama, and would like to pick up your order, please choose "Pick up at warehouse" from the drop-down shipping menu on the checkout page. There will be no charge for shipping or handling! Please note in the comments when you would like to pick up your order, and we'll have it ready for you at 3875 Greensboro Ave. as quickly as an hour after you order!

Orders placed by 2 p.m. CST Monday through Friday can be picked up the same day by 4 p.m. Orders placed after 2 p.m. or on weekends, can be picked up on the following business day. Please call us at 205-722-0466 if you have a question about when you might be able to pick up your order. We answer the phone until 4 p.m. CST. If there is a problem with your order, we'll call and e-mail you asap.



Ordering Information

We accept Mastercard, Visa, Discover, American Express and PayPal via our secure Internet ordering system. We will never sell or share your personal information with anyone. You're safe with us!

We can also accept orders and answer questions via phone or fax from 8 a.m. to 4 p.m. CST Monday through Friday.

Phone: (205) 722-0466
Fax: (205) 722-0469

Party Makers/Candy Apple Costumes
3875 Greensboro Ave.
Tuscaloosa, Alabama 35405



Payment Methods

We accept payments via Visa, Mastercard, Discover, American Express, or PayPal. In some cases we can accept money orders, checks or POs, such as from a school or organization, but such cases must be approved ahead of time by phone or e-mail.



Out of Stock Items

If an item you are interested in says "out of stock" or a particular size is out of stock, please e-mail kaykay@candyapplecostumes.com or call us at (205) 722-0466 between 8 a.m. and 4 p.m. CST. We can help you determine when more of that item might arrive.

On rare occasions, more than one person may order the same item at almost the exact same time, especially during the higher-volume sales time close to Halloween. In that case, the later order will be cancelled, or you will be asked if you'd like to order a similar item. We will work to resolve the issue and get a satisfactory costume out to you as quickly as possible. Your credit card will not be charged until the item is shipped. PayPal payments will be refunded if an item is found to be out of stock.

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